Returns & Exchanges
At Cate & Chloe, we want you to be completely satisfied with your jewelry purchase, which is why we offer a 30-day window for hassle-free returns and exchanges on all eligible items. Our goal is to ensure your shopping experience is as radiant and stress-free as our collections.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully place the jewelry in its original Cate & Chloe gift box and secure it inside a padded mailer to prevent damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Receive Your Refund
Once our quality assurance team inspects your return, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing